Marco Polo Gateway Hotel Review: A Mixed Stay with a Few Unexpected Surprises

13 Canton Rd, Tsim Sha Tsui, Hong Kong

I recently stayed at Marco Polo, and my experience turned out to be a mix of unexpected hiccups and pleasant surprises.

Arrival Mix-Up

The adventure began even before check-in — I accidentally went to the wrong Marco Polo hotel. There are a few with similar names in the area, so it’s definitely something to watch out for if you’re heading there for the first time. A little inconvenient, but at least the staff at both locations were helpful in pointing me in the right direction.

Room Size: Smaller Than Expected

Walking into the room, the first impression was that it felt smaller than what the online photos suggested. If you’re traveling with multiple people or larger luggage, the space may feel a bit tight.

Third Bed Surprise

One of the bigger surprises was the third bed. Instead of being set up as part of the room, it turned out to be a mobile bed. And to add to that, it wasn’t prepared at all when we arrived.
I had to spend extra time coordinating with housekeeping to get it sorted — not ideal when you’ve just checked in and want to unwind.

Bathroom: The Best Part

On a brighter note: the bathroom is huge.
Spacious, clean, and nicely designed — it honestly felt like it belonged to a bigger room category. It became one of my favorite parts of the stay and definitely helped balance out the smaller sleeping area.

Excellent Location for Shopping & Convenience

Another highlight is the exceptionally convenient location of Marco Polo Gateway Hotel. Situated directly inside Harbour City, Hong Kong’s largest shopping mall, the hotel offers instant access to hundreds of retail stores, dining options, and services.

It is also a short walk to the Star Ferry, Tsim Sha Tsui MTR station, and major attractions along the harbourfront — a huge plus for my sightseeing and transport connectivity.

Final Thoughts

Our stay had bright spots — especially the bathroom and prime location — but also a few operational hiccups that affected the arrival experience. If you’re booking for three people, it may be worth calling ahead to reconfirm the setup to avoid delays.

Would we stay again? Possibly — but with clearer expectations and better pre‑arrival coordination.

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